How it works

The AI is the product.
Not a feature inside one.

Most field service software bolts AI onto a form. FieldBrain started from the conversation and built outward. Below — the reasoning, the stack, and the outcomes, in that order.

Part 1 — Agentic reasoning

The dispatcher doesn't just schedule. It thinks.

Every recommendation traces back to history, logistics, and tradeoffs. No black box. Every decision shown.

9:41
FieldBrain Dispatchonline
need two techs for the Cracker Barrel RTU swap this afternoon. who should pair with Sam?
9:32 AM

Recommend Marcus. Three reasons:

  • History— 12 Carrier RTU swaps in the last 90 days, zero callbacks. Sam's done 4.
  • Logistics — his 12:30 PM Murfreesboro stop wraps a 14-min drive from the Cracker Barrel. No dead miles.
  • Tradeoff— he had a 3:30 PM Tractor Supply PM visit. Jake's loop ends at 2:45 four miles away, so he absorbs it cleanly.

Net effect: Marcus + Sam on WO-2104 from 1:30–4:30. Jake picks up the Tractor Supply PM. No schedule casualties.

Make the moves?

9:32 AM
yep, do it
9:33 AM
✅ Marcus paired on WO-2104. Jake picks up the 3:30 Tractor Supply. Both notified on Telegram.
9:33 AM
Message
1 · Pair two techs

History. Logistics. Tradeoffs. One answer.

Not just who's free. Who's right, and what it costs.

Part 2 — In the truck, not the office

The AI rides shotgun with every tech.

Briefed before the knock. Natural-language work capture. Parts ordered before they ask. No forms. No app switching.

9:41
Dylan Reed · Techonline
pulling up to cracker barrel #135, what do i need to know
9:47 AM

🏪 Cracker Barrel #135 — Lebanon, TN

RTU-2 · 5-ton Carrier 48TC · rooftop behind kitchen (ladder on west side)

Last 3 visits:

  • • 2026-02-18 · WO-054112 — Marcus replaced blower capacitor, +$48 refrigerant top-off
  • • 2025-11-04 · WO-051880 — Jake cleaned condenser coil, no charge
  • • 2025-08-22 · WO-049204 — Marcus replaced contactor, +$22 surge protector

Access quirks:

Manager's office has the alarm code — ask for Brenda. Roof ladder is padlocked, key hangs by the back prep sink.

On your truck that fits this unit:

  • • Contactor 40A · capacitor 45/5 · TXV
  • • 30 lb jug R-410A (half full)

⚠️ Heads up — Marcus flagged last visit: “service valve was acting up, may need replacement soon.”

Want navigation to the roof ladder?

9:47 AM
Message
1 · Briefed before the knock

Every stop, a senior tech in your ear.

The AI is the senior tech in your ear. Every stop gets the benefit of every previous visit — history, quirks, flagged parts, truck inventory.

Part 3 — The stack

Every layer, tied to a thing your shop feels.

Enterprise technology. Contractor simplicity. The stack isn't the story — the story is what it does for you.

Agent Layer

Your operation thinks.

Reasoning, planning, and judgment — the agents that run the day on Telegram, pull from your history, and explain every decision.

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Platform Layer

Your team still sees everything.

The supervision backend — dispatch board, live routes, work orders, parts pipeline. Humans watch, step in, and close the loop.

Next.jsNext.jsReactReactGoogle MapsGoogle Maps
Infrastructure Layer

It runs without you.

Cloud-native compute, edge delivery, serverless data, and identity — so your dispatcher can work from bed and your techs never hit a loading screen.

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What it means for your shop

Three numbers that change how your business feels.

0

Apps your techs open.

Everything happens in Telegram. No training day. No login screens. No password resets at 6 AM.

1

Chat to run the shop.

Plan the day, reassign a job, quote a customer, pull a report — all from the same thread. Your dispatcher works from bed.

Jobs remembered.

Every conversation, every unit, every repair, every callback — kept. Six months in, the AI knows your operation better than any employee.

Built on

AnthropicAnthropic
HermesHermes
Next.jsNext.js
ReactReact
VercelVercel
DigitalOceanDigitalOcean
NeonNeon
Google MapsGoogle Maps
ClerkClerk

Stop clicking. Start talking.

20-minute demo. Real data. No sales pitch.

Your techs will use it on day one. Because there's nothing to learn.

or email floyd@depalma.ai