The software nobody uses. The data nobody enters.
We started FieldBrain because we watched a five-tech HVAC shop lose entire evenings to data entry. Dispatchers answering the same question fifteen times a day. Owners who couldn't take a Saturday off because the schedule lived in their head.
Every field service platform on the market tried to fix this with a better form. A cleaner dashboard. Another app for the tech to download. The techs didn't use the app. The data didn't get entered. The owner kept dispatching from bed.
So we bet the other way. AI agents — not forms — should run the shop. The tech talks, the agent structures. The owner asks, the agent answers. The platform fades into the background where it belongs.
Five things we’re not compromising on.
The AI is the product. Not a feature.
Every other platform bolts a chatbot onto a form. We started from the conversation and built outward. That's not a marketing line — it's the architecture.
Telegram is the UI. Stop asking techs to learn yours.
Your techs already text. They already send photos. We meet them there. No app to install, no password to reset at 6 AM on a rooftop.
Every decision should be explainable.
The agents show their work. Why this tech, why this route, why this part. If an AI can't tell you why, it shouldn't be running your shop.
The humans still run the shop.
The agents carry the load — briefings, routing, paperwork, follow-ups. The owner still makes the call. That line doesn't move.
We only build for shops that fix things in the physical world.
HVAC, refrigeration, mechanical service. Trucks, parts, rooftops, after-hours calls. Not SaaS. Not agencies. The real stuff.
Shops that fix things in the physical world.
Three to fifteen techs. Real trucks, real parts, real after-hours calls. If your people are on rooftops, we built this for you.
Mechanical contractors
3-10 techs, owner dispatches, too big for paper and too small for a $50K ServiceTitan rollout.
Commercial HVAC/R
Rooftop units, walk-ins, compressors. Long service histories on every unit. Parts that need to be on the truck before the call.
Multi-unit service ops
7-Eleven, Sonic, Speedway — chains where one dispatcher coordinates dozens of sites and nobody has time for another portal.
Built by people who answered the phone at 6 AM.
We built FieldBrain alongside a real HVAC and refrigeration shop — H&H Equipment Service in Spring Hill, TN. Five techs. 2,200+ work orders. 7-Eleven, Sonic, Speedway, and dozens of commercial sites across Middle Tennessee.
Every feature exists because Eric Harrison needed it yesterday. Every decision got tested against a real dispatch board and a real 6 AM emergency call. We’re not a team of ex-SaaS executives with a vision deck. We’re engineers who rode along, sat in the van, and built the thing we wished existed.
“Most field service software is built by people who’ve never been on a job site. We sit in the van.”
Stop clicking. Start talking.
20-minute demo. Real data. No sales pitch.
Your techs will use it on day one. Because there's nothing to learn.
or email floyd@depalma.ai